15 февраля 2022
BMW AVTODOM Vnukovo ranked first in aftersales service among Moscow BMW dealers
According to the BMW HPMA.Next rating presented by BMW Group Russia and BMW AG, BMW AVTODOM Vnukovo is recognized as the best aftersales service among Moscow BMW dealerships. The rating was compiled based on the results of work in the field of after-sales service of BMW dealerships located in Moscow in 2021. The main indicators in determining the winner were four groups of KPIs: sales of spare parts and accessories, lead management, customer indicators and operational indicators.
The BMW HPMA.Next rating allows you to objectively evaluate the performance of dealerships by 17 key parameters: from the spare parts sales ratio to the service customer loyalty index. This methodology for calculating KPI is in line with international practice and takes into account the local characteristics of the Russian car market. According to the results of the evaluation of BMW Group Russia and BMW AG, BMW AVTODOM Vnukovo took the leading position among the brand's Moscow dealerships in terms of the totality of all KPI indicators.
Timely service guarantees trouble-free operation of the car, so this should be given special attention. The BMW AVTODOM Vnukovo dealership team is pleased to offer its customers and fans of the brand a full range of after-sales services for BMW cars. We thank BMW Group Russia for the high appreciation of our work and will strive to multiply the results achieved, – Alexey Kulikov, director of the AVTODOM Vnukovo dealership, said.
AVTODOM Vnukovo specializes in the sale and service of new BMW cars and used cars. The entire BMW range: from the classic BMW X5 crossover to the stylish BMW M5 sedan is presented in the showroom of the dealership. BMW AVTODOM Vnukovo customers can use car loans or leasing services on the most favorable terms to buy the car they like.